Help & useful links

You can see your chapter’s money available, submissions, and recent financial activity. Personal bank details and staff-only accounting records are kept out of the portal.

No. Your account is linked only to approved chapters, and every page checks that link again. If you help more than one chapter, you can deliberately choose between only those chapters.

Choose Submit, then Claim an expense. Add the amount and purpose, upload your receipt, confirm who should be paid, and review everything before sending.

Use a shop receipt, supplier invoice, or other document that clearly shows what was bought, the date, and the amount. You can upload a photo, screenshot, HEIC image, or PDF; keep the original until the claim is complete.

The national team aims to pay an approved claim within seven days. Your Activity page shows the latest status, and the team will contact you if more information is needed.

Choose Submit, then Tell us about money coming in. This helps the national team recognise the payment when it reaches the bank; it does not change your balance until the real payment is matched.

Use it for any chapter finance question that is not an expense claim or expected payment—for example, an unfamiliar transaction, a spending rule, or a correction.

Expense training protects chapter money and explains the evidence Raise must keep. A pass is valid for 365 days, while chapter access is reset separately on 1 August.

Your account and history are preserved, but chapter information is locked. Chapter access is revoked automatically on 1 August; the national team can invite approved leaders for the new year.

Only authorised national finance team members can access payment details and receipts. Bank details are encrypted, excluded from exports, and removed under Raise’s retention rules.

Use Ask the national team from Submit, or email treasurer@joinraise.org if you cannot sign in. Include the submission reference when you have one, but never email full bank details.